Terms & Conditions

We know it's a lot, but we appreciate you reviewing our policies

—it helps ensure a smooth experience.

By choosing J & J Cleaning, you agree to the following service terms and conditions:

Properties should have clear signage. If the address is hard to find, please notify the office about road markers

Arrange parking as close to the entry point as possible, including for apartment buildings and condos. If necessary, notify your neighbors that we may need to block their parking space(s) during the cleaning.

Please move vehicles before our arrival (unless you are saving a parking space). This prevents us blocking you in if you plan to leave while we are cleaning.

Locations with long or restricted access may require a Very Low Moisture (VLM) cleaning method and/or incur additional set up fees.

All vehicles should be at least 4-6 feet from our vans to minimize accidental damage to your vehicle (and ours) due to wind or other unforeseen events.

Driveways must be clear of snow (including berms) and heavily graveled in the winter. We do not want to risk our trucks sliding into your home or into the street.

If you will not be present for the cleaning, please clearly indicate which rooms, furniture or rugs we are cleaning, and be available by phone for questions, or special treatment authorizations.
We understand that plans can change! With advance notice, you can cancel or reschedule your appointment at no charge.

If we arrive and are unable to access the cleaning location, cannot reach you, or you do not show up, a $150 (plus tax) fee will apply to cover our technicians’ time and travel.

Please have the area ready for cleaning at the scheduled time. While we do our best to be flexible, if our crew must wait while furniture or personal items are moved—or for someone to arrive—a standby fee of $25 per 15 minutes may apply. We truly appreciate your help in being ready so we can make the most of your cleaning time!
Payment is due at the time of service. Commercial clients may be invoiced. If you are not present during the cleaning, an invoice will be sent via email, with a reminder issued if payment is not received promptly.

We accept checks, credit/debit cards in person and online and ACH payments online. If paying by cash, please have the exact amount ready—our cleaning crews do not carry change.

Payments not received within 30 days of service will incur a 10% monthly fee on the outstanding balance until paid in full.

If you need additional time, please contact our office to arrange a payment plan and avoid late fees. We’re happy to work with you to find a solution that fits your needs.
Spot and Stain Removal: Some spots and stains may not fully improve due to factors such as carpet age, quality, material, and previous cleaning or treatment attempts.

Traffic Patterns and Wear: Areas with heavy wear or traffic patterns may not return to their original appearance.

Multiple Cleanings: Some carpets may require a second or “restoration” cleaning to achieve optimal results, which would be billed separately.

Wicking: On heavily soiled or trafficked carpets, wicking (reappearance of spots as carpets dry) can occur. We take precautions to minimize this whenever possible.

Filtration Lines: Dark or black lines along baseboards (filtration lines) are not removed through standard cleaning but can be addressed upon request for an additional charge.

Carpet Condition: Pre-existing issues such as loose carpet, weak seams, or deterioration may not be visible during inspection. While our team takes great care, we cannot be held liable for damages related to underlying carpet integrity issues.

Odor Treatments: We offer advanced odor-removal options for more serious issues. While we make every effort to eliminate pet and other odors, complete removal cannot always be guaranteed due to the depth or nature of contamination.

Color and Material Limitations: Certain carpet or upholstery materials may not show visible improvement after cleaning due to inherent color or fiber characteristics.
If you have pets, please disable or remove all air fresheners 24–48 hours before your appointment. This allows our technicians to accurately identify any pet odors and determine the best treatment options.

A black-light inspection may be performed to locate areas affected by pet urine.

For everyone’s comfort and safety, please secure your pets before or at the time of our arrival. Our cleaning process can involve open doors and unfamiliar noises, which can be stressful for animals—and we’d never want your furry friends to slip outside.

For safety reasons, we cannot enter homes with unsecured dogs unless the owner is present, as even friendly pets can react unpredictably to new people and equipment.
For best results, please ensure your heat is on and set to a comfortable temperature (67–72°F) during and after your cleaning. A slightly warmer environment and good air circulation can help your carpets dry more quickly.

If there is no heat source or electricity available at the time of service, the appointment will need to be rescheduled.
If you plan to move furniture yourself, please have it done before our scheduled arrival time.

If requested before cleaning begins, our team can move light to medium furniture—like tables, chairs, and sofas. We’ll place protective blocks or tabs under any items with wood or metal feet to prevent damage.

For safety reasons, it is up to the technician’s discretion whether an item can be moved, based on its weight, stability, or condition (e.g., weak legs or loose tops). We cannot be held responsible for any damage resulting from the moving of furniture—to the item itself, the flooring, or surrounding areas.

Large or heavy pieces such as entertainment centers, china cabinets, pianos, large dressers, and beds will remain in place. Our technicians will clean as close to the outer edges as safely possible to ensure a thorough result.
Please ensure upholstered furniture and area rugs are cleared of personal items and are easily accessible, with breakable objects moved safely out of the way.

We can clean upholstered furniture positioned over carpet being cleaned that day.

For area rugs, please have them unrolled and clearly marked for cleaning so our technicians can identify them easily.
If anyone in your household has been sick with a contagious illness, please notify us before your scheduled appointment. This will allow us to take extra precautions or reschedule the appointment if necessary. Please note that it will be up to the technician to determine if the services can be completed safely.

Before we arrive, firearms and other sensitive personal items must be removed and secured from cleaning areas.

J & J Cleaning has the right to terminate the cleaning service if we encounter any insect, rodent, or mold infestations that were not previously communicated to us. In such cases, we require proof of successful infestation treatment before we can reschedule the appointment. Thank you for your understanding.

We do not clean homes that are heavily affected by mold unless we are providing a mold remediation service. It's important that mold or any other hazardous substances are remedied before our cleaning service. If we are providing mold remediation services, our employees will wear proper personal protective equipment (PPE) to ensure their health and safety.

Terms & Conditions

We know it's a lot, but we appreciate you reviewing our policies

—it helps ensure a smooth experience.

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